Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with QMC and the services you request.

1.1 Personal Identification Information

We may collect identifying and contact information such as:

• Full name.
• Mailing or business address.
• Email address.
• Telephone number.
• Date of birth.
• Government-issued identification information.
• Social Security Number or taxpayer identification number.
• Employer Identification Number.
• Dependent and household information.

1.2 Tax and Financial Information

In connection with tax preparation, bookkeeping, or related financial services, we may collect information including:

• Wage and income statements.
• Forms W-2, 1099, K-1, and other tax documents.
• Prior-year tax returns.
• Income and expense records.
• Bank and financial account information.
• Business financial statements.
• Bookkeeping records and transaction information.
• Payroll records.
• Business ownership and entity information.
• Tax payment and refund information.
• Information relating to credits, deductions, filing status, and dependents.

1.3 Business Information

For business formation or business-related services, we may collect:

• Business legal name and trade name.
• Business address and contact information.
• Ownership information.
• Registered agent information.
• Entity structure.
• Formation documents.
• EIN and tax registration information.
• Industry and business activity information.

1.4 Communications and Intake Information

We may collect information you provide when you:

• Complete an inquiry or intake form.
• Schedule a consultation.
• Send an email or text message.
• Communicate through a client portal.
• Call our office.
• Respond to document requests.
• Submit customer service inquiries.

1.5 Website and Device Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Referring website.
• Date and time of access.
• Website interaction information.

2. How We Collect Information

We may collect information directly from you, automatically through our website or digital systems, and from authorized third-party sources.

Sources may include:

• Website forms.
• Client intake forms.
• Client portals.
• Scheduling systems.
• Email and SMS communications.
• Tax software.
• Bookkeeping platforms.
• Payment processors.
• Government agencies.
• Financial institutions where authorized.
• Documents and records provided by clients.
• Service providers acting on our behalf.

3. How We Use Information

QMC may use personal information for legitimate business, professional, compliance, security, and service-related purposes, including to:

• Respond to inquiries.
• Schedule consultations and appointments.
• Verify identity.
• Provide tax preparation services.
• Provide bookkeeping services.
• Provide business formation services.
• Prepare and electronically file authorized tax returns.
• Perform tax due diligence.
• Request supporting documentation.
• Maintain client records.
• Communicate regarding service status.
• Process payments.
• Provide customer support.
• Maintain and secure our systems.
• Prevent fraud and unauthorized access.
• Comply with legal and regulatory obligations.
• Improve our website and client experience.
• Send marketing communications where permitted and where applicable consent has been obtained.

4. Taxpayer Information

Information provided to QMC in connection with tax preparation may be subject to federal confidentiality, disclosure, and use restrictions applicable to tax return preparers.

QMC does not use or disclose taxpayer information for purposes prohibited by applicable law.

Where applicable law requires specific consent before taxpayer information may be used or disclosed for a particular purpose, QMC will obtain the required authorization before that use or disclosure.

Tax records should be submitted through QMC's designated secure methods whenever available.

5. Nonpublic Personal Information

QMC may receive and maintain nonpublic personal information in connection with financial and tax services.

Nonpublic personal information may include personally identifiable financial information that is not publicly available, including financial account information, tax records, income records, and other confidential financial information.

Access to nonpublic personal information is limited to individuals and service providers who require access for legitimate business or professional purposes, subject to applicable confidentiality and security requirements.

6. How We Share Information

QMC does not sell personal information in the ordinary course of business.

We may disclose information when reasonably necessary to provide requested services, operate our business, maintain security, comply with law, or fulfill authorized instructions.

Information may be disclosed to:

• Tax preparation software providers.
• Secure client portal providers.
• Bookkeeping and accounting platforms.
• Payment processors.
• Scheduling and CRM providers.
• Cloud hosting or data storage providers.
• Email and communications providers.
• Document management providers.
• Professional contractors assisting QMC.
• Government agencies where authorized or required.
• Taxing authorities when authorized by the client.
• Legal, regulatory, or law-enforcement authorities when required by law.

Service providers are expected to process information only for legitimate service-related purposes and subject to applicable contractual, confidentiality, or legal obligations.

7. SMS/MMS Privacy and A2P Compliance

QMC may collect mobile telephone numbers and SMS/MMS consent when an individual voluntarily opts in to receive text communications.

Text messaging originator opt-in data and consent are excluded from information sharing for third-party or affiliate marketing purposes.

QMC may use communications service providers and technical subcontractors solely as necessary to support the delivery, administration, security, or operation of QMC communications.

Message frequency varies depending on your relationship with QMC, your services, appointment activity, and the messaging programs for which you have opted in.

Message and data rates may apply.

You may opt out of applicable SMS communications at any time by replying STOP.

For assistance, reply HELP or contact QMC directly.

Consent to receive promotional SMS messages is not a condition of purchasing QMC services.

8. Email Communications

QMC may send service-related, transactional, administrative, educational, and promotional emails.

Marketing email recipients may unsubscribe using the unsubscribe method included in the applicable communication.

Opting out of marketing communications does not necessarily prevent QMC from sending transactional or service-related communications necessary to administer an active client relationship.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, or similar tools to support website functionality, understand website usage, maintain security, remember preferences, and improve the user experience.

Cookies may include session cookies, persistent cookies, analytics cookies, and other technologies used by QMC or authorized technology providers.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Analytics and Website Services

QMC may use website analytics or related technologies to understand how users interact with our website and improve website performance.

Analytics providers may collect device, browser, IP address, and website interaction information in accordance with their own privacy practices and QMC's applicable service arrangements.

11. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, QMC may not directly receive or store complete payment card information.

Payment processors may collect and process payment information according to their own terms, privacy policies, and security practices.

12. Client Portals and Secure Systems

QMC may provide secure portals or other digital systems for exchanging documents and information.

Clients are responsible for maintaining the confidentiality of their login credentials and should not share passwords or authentication information with unauthorized individuals.

Clients should promptly notify QMC if they believe their portal credentials or account have been compromised.

13. Information Security

QMC takes reasonable administrative, technical, and physical measures designed to protect confidential customer information against unauthorized access, use, alteration, disclosure, or destruction.

Safeguards may include, as appropriate:

• Access controls.
• Password protections.
• Multi-factor authentication where available.
• Encryption and secure transmission technologies.
• Secure client portals.
• System monitoring.
• Employee or contractor access limitations.
• Vendor and service-provider controls.
• Data retention and disposal procedures.
• Incident response procedures.

No method of electronic transmission, storage, or security can be guaranteed to be completely secure. QMC therefore cannot guarantee absolute security.

14. Data Retention

QMC retains personal information for as long as reasonably necessary to provide services, maintain business and tax records, satisfy legal and professional obligations, resolve disputes, enforce agreements, maintain security, and comply with applicable retention requirements.

Retention periods may vary depending on the type of information, nature of the service, applicable tax rules, legal obligations, contractual requirements, or legitimate business needs.

Information that is no longer required may be securely deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable procedures.

15. Data Security Incidents

If QMC becomes aware of a security incident involving personal information, QMC may investigate the incident, take reasonable steps to contain and remediate it, and provide notices when required by applicable law.

Notification requirements may vary depending on the nature of the information involved, the circumstances of the incident, and applicable federal or state law.

16. Third-Party Websites and Services

The QMC website may contain links to external websites or may use third-party technology services.

QMC is not responsible for the privacy, security, content, or practices of third-party websites or services that are not controlled by QMC.

You should review the privacy policies of third-party services before providing information directly to them.

17. Consumer Privacy Rights

Depending on your state of residence and applicable law, you may have certain privacy rights relating to your personal information.

These rights may include the ability to:

• Request information about personal information we maintain.
• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about certain disclosures.
• Opt out of certain uses or disclosures where applicable law provides such a right.

Privacy rights are subject to applicable exceptions, including requirements to retain information for tax, regulatory, fraud prevention, security, contractual, or other lawful purposes.

QMC may take reasonable steps to verify your identity before processing a privacy request.

18. Financial Privacy Rights

Certain customers may have additional privacy rights regarding nonpublic personal financial information under applicable financial privacy laws.

Where QMC is required to provide a separate financial privacy notice, that notice may supplement this Privacy Policy and will describe applicable information-sharing practices and rights.

QMC will provide any legally required opportunity to limit or opt out of applicable nonaffiliated third-party disclosures that are not otherwise permitted by law.

19. Children’s Privacy

QMC's website and services are not directed toward children under the age of 13 for independent use.

Information concerning minors may be collected when provided by a parent, guardian, taxpayer, or authorized client for legitimate tax, financial, or service-related purposes.

20. Do Not Submit Sensitive Information Through Unsecured Channels

Clients should not send Social Security Numbers, tax documents, banking information, identity documents, passwords, or other highly sensitive records through unsecured channels unless specifically instructed by QMC.

Where a secure client portal or upload system is available, clients should use that system for sensitive documents.

21. Business Transfers

If QMC is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal, confidentiality, and privacy requirements.

22. Legal and Regulatory Disclosures

QMC may disclose information when reasonably necessary to comply with applicable law, regulation, court order, subpoena, tax authority requirement, lawful government request, professional obligation, or legal process.

QMC may also disclose information when reasonably necessary to protect the rights, security, property, or safety of QMC, our clients, or others, or to investigate suspected fraud or unlawful activity.

23. Changes to This Privacy Policy

QMC may update this Privacy Policy from time to time to reflect changes in our services, technology, information practices, security practices, or legal requirements.

When material changes are made, the revised policy will be posted on our website and the applicable last-updated date may be revised.

We encourage users and clients to periodically review this Privacy Policy.

24. Contact QMC Financial Services

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to: